Looking to return or exchange your recently purchased Sam & Decanth product?
If you would like to return or exchange a product purchased on our web store, please fill out this form below including the order number and we will get back to you shortly. Returns and Exchanges only apply to product that has been purchased from our web shop.
Cancelling an order
An order can only be cancelled if it does not have an assigned tracking number for shipping. Any order that has been processed and is in transit is not eligible for cancellation. A return/exchange must be requested once the order has arrived.
Sam & Decanth does not provide direct exchanges. Please see the Returns process outlined below for more information. You may place a new order at any time for a different item.
Sam & Decanth product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Upon receiving your returned Sam & Decanth merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Sam & Decanth product within 10 – 14 business days. This refund will be issued to the credit card or PayPal account that was used to make the original purchase. We cannot refund different accounts or credit cards. *
Customers are responsible for all shipping expenses on the return of Sam & Decanth product.*
It is our company policy that the customer must pay for all shipping expenses on the return/exchange of only Sam & Decanth product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS.
All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Sam & Decanth.
All returned items must include the original packing slip as well as the RA (Return Authorization) number that was issued to you clearly printed on the Returns Form.
All sale items are final sale and are not eligible for a price adjustment, return, or exchange.